Terms of service

Terms of Service

Last Updated: June 2026

Welcome to Queen Jeweller. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. Acceptance of Terms

By visiting our website or purchasing products from us, you agree to comply with these Terms of Service and all applicable laws and regulations.

2. Products & Pricing

We strive to display accurate product descriptions, images, and prices.
Minor variations in color, design, or appearance may occur due to photography, lighting, or screen settings.
We reserve the right to change product prices, descriptions, and availability at any time without prior notice.

3. Orders

We reserve the right to accept or reject any order at our sole discretion.
Orders may be cancelled if fraudulent, incomplete, or suspicious information is provided.
Customers are responsible for providing accurate shipping and contact information.

4. Payment

All payments must be completed through approved payment methods available on our website.
Cash on Delivery (COD) is available on selected orders and locations.

5. Shipping & Delivery

Delivery timelines are estimates and may vary depending on location and courier services.
We are not responsible for delays caused by courier companies, natural disasters, weather conditions, or other circumstances beyond our control.

6. Return & Refund

Returns are accepted only for damaged or incorrect products received.
Return requests must be submitted within 3 days of delivery.
A complete unboxing video is mandatory for all return claims.
For complete details, please refer to our Return & Refund Policy.

7. Intellectual Property

All content on this website, including logos, images, product designs, text, graphics, and other materials, is the property of Queen Jeweller and may not be copied, reproduced, or used without written permission.

8. Prohibited Activities

Users must not:

Use the website for unlawful purposes.
Provide false information.
Attempt to interfere with website security.
Abuse return, refund, or promotional policies.

9. Limitation of Liability

Queen Jeweller shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

10. Account & User Responsibility

If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and password.

11. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice. Continued use of the website after changes are posted constitutes acceptance of those changes.